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Privacy Policy

In this privacy statement, when we say “we”, “us”, “our”, or “the Company”, we’re referring to “Bee Warm Heating & Maintenance”. We are committed to using the information from our customers and visitors to enhance our services.

Your privacy is crucial to us, and we take it extremely seriously. Below you’ll find more information about our privacy policy. All data we collect is securely stored in our online database.

What information do we collect and how do we use it? We collect information only when you contact us through our Contact Form, email, text, phone, and third-party companies where you have requested a service. The kind of information we might collect includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Payment and transaction data
  • Details about your property and devices you have, like boilers, security systems, etc.
  • Correspondence via emails and letters

We may gather feedback from you about our services via our feedback forms or by using third-party review collectors such as Google Reviews, Trustpilot, and others. If you prefer not to have your comments displayed on our website, kindly let us know.

Also, we may record our phone conversations to aid in improving our services. Your feedback is invaluable in helping us improve and tailor our services to our clients.
We securely collect and store your data in our online database whenever you request the following:

  • Quotation for work
  • Property surveys
  • Completion of work
  • Contracting work on our and your behalf

How long do we keep your data?

The duration we keep your data depends on the following circumstances:

  • Unaccepted work quotations: If you have asked us for a work quote that hasn’t been accepted, we’ll keep your quotation for a period of 5 years. After this period, your quotation will be deleted.
  • Accepted work quotations: Any accepted work will be kept unless you, the customer, request its deletion. Keeping a history of completed work will help both of us to access and review any records for future work requests.
  • Completed work without quotations: We will keep a history of any completed work unless the customer requests its deletion. This might include servicing, repairs, and other requests.

COOKIES

We may store certain user information, such as IP addresses, site navigation, software used, time spent, and similar information, in “cookies” on our servers or your computer. These cookies will not specifically identify you.

We use this information internally for website traffic analysis. In addition, we record your IP address, browser type, and operating system to understand our website visitors’ geographical distribution and the technology they use. This information is never connected with the personal information you provide when you register on our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use via cookies stored on users’ computers. This information is used to create reports about the website use. Google will store this information. Google’s privacy policy is available at: www.google.com/privacypolicy.html.

You can adjust your browser settings to reject all or some cookies. However, blocking all cookies may negatively impact the usability of our website.

INFORMATION SECURITY

We use various technologies to protect the information on our systems from loss, misuse, unauthorised access or disclosure, alteration, or destruction. We do not share the information we collect with other organisations. We strive to take all reasonable care, as far as possible, to keep your details secure. However, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when enquiring.

GOOGLE ANALYTICS

When someone visits any of our Sites we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

CONSENT

Any permission, consent, or preferences you give us

SUMMARY

Our Privacy Policy outlines how we treat your personal information, and forms part of the Terms and Conditions of this Site. This Privacy Policy applies Bee Warm Heating & Maintenance, and not to the collection and use of personal information by any third party via any website to which there are links on this Site. We are not responsible for the privacy policies of other websites and encourage you to be aware when you leave our Site and to read all applicable terms, conditions, and privacy policies when using other websites.

FURTHER DETAILS

For any further details about our privacy policy please use our contact form on our website to make a request. Please note we reserve the right to change this Privacy Policy with any changes being posted onto this page.

CONTACT
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by post to Customer Services, Bee Warm Heating & Maintenance, 211 Manchester New Road, Middleton, Manchester, England, M24 1JT